{"xsrfToken":"01f046eeffd424edaee67a276725701f933d43ac_lout","branding":{"id":"3","key":"dev","name":"Welcome to Configura's Developer Support portal","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"sv-SE":{"helpCenterTitle":"Välkommen till Hjälpcentral","sharedPortalName":"Hjälpcentral","localeDisplayName":"Swedish (Sweden)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"zh-CN":{"helpCenterTitle":"欢迎访问 帮助中心","sharedPortalName":"帮助中心","localeDisplayName":"Chinese (China)"},"ja-JP":{"helpCenterTitle":"ヘルプセンター へようこそ","sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"dev","projectId":10035,"serviceDeskId":3,"name":"Welcome to Configura's Developer Support portal","description":"<ul>\n <li>Please click on one of the buttons below to send in a request.</li>\n <li>Click on \"Requests\" in the top right corner to view all your requests.</li>\n <li>We will respond to all requests <b>within 16 hours</b>.</li>\n</ul>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"152","name":"Add a New Library","descriptionHtml":"","callToAction":"Add a New Library","introHtml":"<p>Is this your first time making a CIL Library? Please provide us with the following so we can help you out.</p>","icon":10550,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[34],"key":""},{"id":"141","name":"Ask A Question","descriptionHtml":"","callToAction":"Ask A Question","introHtml":"<p>We're here to help you with questions/problems regarding MyConfigura.</p>","icon":10541,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[33],"key":""},{"id":"35","name":"Ask a Question","descriptionHtml":"","callToAction":"Ask a Question","introHtml":"<p>We're here to help you with <b>questions/problems</b> regarding the CET Developer ecosystem. Or if you just need to bounce ideas off a fellow developer.</p>","icon":10541,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[13],"key":""},{"id":"41","name":"Ask a Question","descriptionHtml":"","callToAction":"Ask a Question","introHtml":"<p>We're here to help you with <b>questions/problems</b> regarding Stage development. Or if you just need to bounce ideas off a fellow developer.</p>","icon":10541,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[12],"key":""},{"id":"45","name":"Ask A Question","descriptionHtml":"","callToAction":"Ask A Question","introHtml":"<p>We're here to help you with questions/problems regarding Catalog Creator. Or if you just need to bounce ideas off one of our Catalog Experts.</p>","icon":10541,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[11],"key":""},{"id":"40","name":"Bug","descriptionHtml":"","callToAction":"Bug","introHtml":"<p>Found a <b>bug or other issue</b> in Stage? Send it in and we'll take a look at it as quickly as possible.</p>","icon":10521,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[12],"key":""},{"id":"36","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>Have an idea for a <b>new feature</b> that you think will be a great addition to the CET Developer ecosystem? Send it in!</p>","icon":10539,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[13],"key":""},{"id":"38","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>Have an idea for a <b>new feature</b> that you think will be a great addition to Stage? Send it in!</p>","icon":10539,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[12],"key":""},{"id":"44","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>Request new features or tell us your idea for the next big Catalog Creator feature.</p>","icon":10539,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[11],"key":""},{"id":"34","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"<p>Have any <b>suggestions/feedback</b> that you think can help the developer support team improve? Please send them in. We're always looking for ways to grow and get better.</p>","icon":10458,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[13],"key":""},{"id":"37","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"<p>Have any <b>suggestions/feedback</b> that you think can help us improve? Please send them in. We're always looking for ways to grow and get better.</p>","icon":10458,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[12],"key":""},{"id":"42","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"<p>Have any suggestions/feedback that you think can help the catalogue support team improve? Please send them in. We're always looking for ways to grow and get better.</p>","icon":10458,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[11],"key":""},{"id":"145","name":"Questions on Product Integration","descriptionHtml":"<p>Tell us about the problem you are trying to solve. Let us know:</p>\n<p>1. What you are trying to do?<br> 2. If something isn't working, what are you trying step-by-step.<br> 3. If you need help, what have you considered doing already?</p>\n<p>And attach any relevant files you may need.</p>","callToAction":"Questions on Product Integration","introHtml":"<p>Looking for help adding your products to templates? We're here to help!</p>","icon":10466,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[34],"key":""},{"id":"142","name":"Report a Bug","descriptionHtml":"","callToAction":"Report a Bug","introHtml":"<p>Let us know there's an issue with MyConfigura that needs to be addressed or some other bug. We'll take a look at it and have it addressed as quickly as possible.</p>","icon":10521,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[33],"key":""},{"id":"33","name":"Report a Bug/Crash","descriptionHtml":"","callToAction":"Report a Bug/Crash","introHtml":"<p>Found a <b>bug/crash</b>? Send it in and we'll take a look at it and have it addressed as quickly as possible.</p>","icon":10521,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[13],"key":""},{"id":"43","name":"Report an Issue","descriptionHtml":"","callToAction":"Report an Issue","introHtml":"<p>Let us know if you have an issue that needs to be addressed or some other bug. We'll take a look at it and have it addressed as quickly as possible.</p>","icon":10521,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[11],"key":""},{"id":"148","name":"Report an Issue","descriptionHtml":"<p>Please let us know:</p>\n<p>1. What the issue you are experiencing is.<br> 2. (To the best of your ability) What you were doing when the issue occurred).<br> 3. The severity and repeatability of the issue.</p>\n<p>Please attach any relevant files. For us to investigate as well</p>","callToAction":"Report an Issue","introHtml":"<p>Are you experiencing an issue you need us to take a look at? Let us know!</p>","icon":10476,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[34],"key":""},{"id":"146","name":"Request an Update to an Existing Library","descriptionHtml":"<p>Please give us the relevant files to generate your Library Catalog and let us know the date that the updates are required.</p>","callToAction":"Request an Update to an Existing Library","introHtml":"<p>Have an existing Library Catalog and just need an update? Let us know here!</p>","icon":10472,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[34],"key":""},{"id":"39","name":"System Outage","descriptionHtml":"","callToAction":"System Outage","introHtml":"<p>Report Stage <b>system outages</b> here and we will attend to it at our earliest convenience.</p>","icon":10458,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[12],"key":""},{"id":"143","name":"System Outage","descriptionHtml":"","callToAction":"System Outage","introHtml":"<p>Report MyConfigura <b>system outages</b> here and we will attend to it at our earliest convenience.</p>","icon":10512,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[33],"key":""},{"id":"51","name":"Ask a Question (China)","descriptionHtml":"","callToAction":"Ask a Question (China)","introHtml":"","icon":10541,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"46","name":"Automatic bug report","descriptionHtml":"","callToAction":"Automatic bug report","introHtml":"<p>A bug created from CET Designer</p>","icon":10512,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"48","name":"Bug report","descriptionHtml":"","callToAction":"Bug report","introHtml":"<p>A bug report from a user</p>","icon":10518,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"49","name":"Crash","descriptionHtml":"","callToAction":"Crash","introHtml":"<p>A crash report</p>","icon":10547,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"47","name":"Email","descriptionHtml":"","callToAction":"Email","introHtml":"<p>Generic support question</p>","icon":10527,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"151","name":"External Merge Request","descriptionHtml":"<p>Please enter the following information for your Merge Request.</p>","callToAction":"External Merge Request","introHtml":"<p>Have a change you would like to make to code found in the Base repository? Submit it here!</p>","icon":10609,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10609","groups":[],"key":""},{"id":"144","name":"Support (SRT Test)","descriptionHtml":"","callToAction":"Support (SRT Test)","introHtml":"<p>Just a test.</p>","icon":10550,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"50","name":"Test","descriptionHtml":"","callToAction":"Test","introHtml":"","icon":10458,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"CET Developer"},{"id":12,"name":"Stage"},{"id":11,"name":"Catalog Creator/Browser"},{"id":33,"name":"MyConfigura"},{"id":34,"name":"Library Development Support"}],"orderMapping":{"34":[152,148,145,146],"13":[35,33,36,34],"33":[141,142,143],"11":[43,44,45,42],"12":[39,41,40,38,37]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DEV","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ODA2ZGEzNS1iZTViLTQ5YzctOTJiMy0zOTllY2NhZDIxOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY5ODk4MTgsIm5iZiI6MTc0Njk4ODYxOH0.ObdT-dfOxry0yVCbodi6mAKbY8LRwBqP_J_odrpJH3I","targetCollection":"upload-project-10035","endpointUrl":"https://api.media.atlassian.com","clientId":"8806da35-be5b-49c7-92b3-399eccad2196","tokenDurationInMins":20}},"reqCreate":{"id":41,"projectId":10035,"form":{"name":"Ask a Question","descriptionHtml":"","callToAction":"Ask a Question","intro":"<p>We're here to help you with <b>questions/problems</b> regarding Stage development. Or if you just need to bounce ideas off a fellow developer.</p>","instructions":"","icon":10541,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Title","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10122","fieldConfigId":"10229","label":"Product","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10201"],"values":[{"value":"10198","label":"CET Designer","selected":false,"children":[]},{"value":"10199","label":"Configura","selected":false,"children":[]},{"value":"10201","label":"Stage","selected":false,"children":[]},{"value":"10202","label":"Catalog Creator","selected":false,"children":[]},{"value":"10262","label":"MyConfigura","selected":false,"children":[]},{"value":"10268","label":"Libraries","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Please describe your issue in detail. If you have code snippets to include, please use the \"code snippet\" tag. You may also attach code files as attachments in the field below.","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachments (screenshots, test code files, logs, videos, etc)","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/41","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/41","calendarParams":{"firstDay":0,"date":"2025-05-11T20:36:58+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ODA2ZGEzNS1iZTViLTQ5YzctOTJiMy0zOTllY2NhZDIxOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY5ODk4MTgsIm5iZiI6MTc0Njk4ODYxOH0.ObdT-dfOxry0yVCbodi6mAKbY8LRwBqP_J_odrpJH3I","targetCollection":"upload-project-10035","endpointUrl":"https://api.media.atlassian.com","clientId":"8806da35-be5b-49c7-92b3-399eccad2196","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=configura","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"01f046eeffd424edaee67a276725701f933d43ac_lout","baseUrl":"https://configura.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://configura.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"8806da35-be5b-49c7-92b3-399eccad2196","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"55d904827a364a88ae48505e115a407c","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}