Jira Service Management

{"xsrfToken":"927ab0617b6b50b85648ff5afad4400111f568af_lout","branding":{"id":"3","key":"dev","name":"Welcome to Configura's Developer Support portal","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"sv-SE":{"helpCenterTitle":"Välkommen till Hjälpcentral","sharedPortalName":"Hjälpcentral","localeDisplayName":"Swedish (Sweden)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"zh-CN":{"helpCenterTitle":"欢迎访问帮助中心","sharedPortalName":"帮助中心","localeDisplayName":"Chinese (China)"},"ja-JP":{"helpCenterTitle":"ヘルプセンターへようこそ","sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"3","key":"dev","projectId":10035,"serviceDeskId":3,"name":"Welcome to Configura's Developer Support portal","description":"<ul>\n <li>Please click on one of the buttons below to send in a request.</li>\n <li>Click on \"Requests\" in the top right corner to view all your requests.</li>\n <li>We will respond to all requests <b>within 16 hours</b>.</li>\n</ul>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"152","name":"Add a New Library","descriptionHtml":"","callToAction":"Add a New Library","introHtml":"<p>Is this your first time making a CIL Library? Please provide us with the following so we can help you out.</p>","icon":10550,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[34],"key":""},{"id":"141","name":"Ask A Question","descriptionHtml":"","callToAction":"Ask A Question","introHtml":"<p>We're here to help you with questions/problems regarding MyConfigura.</p>","icon":10541,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[33],"key":""},{"id":"35","name":"Ask a Question","descriptionHtml":"","callToAction":"Ask a Question","introHtml":"<p>We're here to help you with <b>questions/problems</b> regarding the CET Developer ecosystem. Or if you just need to bounce ideas off a fellow developer.</p>","icon":10541,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[13],"key":""},{"id":"41","name":"Ask a Question","descriptionHtml":"","callToAction":"Ask a Question","introHtml":"<p>We're here to help you with <b>questions/problems</b> regarding Stage development. Or if you just need to bounce ideas off a fellow developer.</p>","icon":10541,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[12],"key":""},{"id":"45","name":"Ask A Question","descriptionHtml":"","callToAction":"Ask A Question","introHtml":"<p>We're here to help you with questions/problems regarding Catalog Creator. Or if you just need to bounce ideas off one of our Catalog Experts.</p>","icon":10541,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[11],"key":""},{"id":"40","name":"Bug","descriptionHtml":"","callToAction":"Bug","introHtml":"<p>Found a <b>bug or other issue</b> in Stage? Send it in and we'll take a look at it as quickly as possible.</p>","icon":10521,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[12],"key":""},{"id":"36","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>Have an idea for a <b>new feature</b> that you think will be a great addition to the CET Developer ecosystem? Send it in!</p>","icon":10539,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[13],"key":""},{"id":"38","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>Have an idea for a <b>new feature</b> that you think will be a great addition to Stage? Send it in!</p>","icon":10539,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[12],"key":""},{"id":"44","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>Request new features or tell us your idea for the next big Catalog Creator feature.</p>","icon":10539,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[11],"key":""},{"id":"34","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"<p>Have any <b>suggestions/feedback</b> that you think can help the developer support team improve? Please send them in. We're always looking for ways to grow and get better.</p>","icon":10458,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[13],"key":""},{"id":"37","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"<p>Have any <b>suggestions/feedback</b> that you think can help us improve? Please send them in. We're always looking for ways to grow and get better.</p>","icon":10458,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[12],"key":""},{"id":"42","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"<p>Have any suggestions/feedback that you think can help the catalogue support team improve? Please send them in. We're always looking for ways to grow and get better.</p>","icon":10458,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[11],"key":""},{"id":"145","name":"Questions on Product Integration","descriptionHtml":"<p>Tell us about the problem you are trying to solve. Let us know:</p>\n<p>1. What you are trying to do?<br> 2. If something isn't working, what are you trying step-by-step.<br> 3. If you need help, what have you considered doing already?</p>\n<p>And attach any relevant files you may need.</p>","callToAction":"Questions on Product Integration","introHtml":"<p>Looking for help adding your products to templates? We're here to help!</p>","icon":10466,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[34],"key":""},{"id":"142","name":"Report a Bug","descriptionHtml":"","callToAction":"Report a Bug","introHtml":"<p>Let us know there's an issue with MyConfigura that needs to be addressed or some other bug. We'll take a look at it and have it addressed as quickly as possible.</p>","icon":10521,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[33],"key":""},{"id":"33","name":"Report a Bug/Crash","descriptionHtml":"","callToAction":"Report a Bug/Crash","introHtml":"<p>Found a <b>bug/crash</b>? Send it in and we'll take a look at it and have it addressed as quickly as possible.</p>","icon":10521,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[13],"key":""},{"id":"43","name":"Report an Issue","descriptionHtml":"","callToAction":"Report an Issue","introHtml":"<p>Let us know if you have an issue that needs to be addressed or some other bug. We'll take a look at it and have it addressed as quickly as possible.</p>","icon":10521,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[11],"key":""},{"id":"148","name":"Report an Issue","descriptionHtml":"<p>Please let us know:</p>\n<p>1. What the issue you are experiencing is.<br> 2. (To the best of your ability) What you were doing when the issue occurred).<br> 3. The severity and repeatability of the issue.</p>\n<p>Please attach any relevant files. For us to investigate as well</p>","callToAction":"Report an Issue","introHtml":"<p>Are you experiencing an issue you need us to take a look at? Let us know!</p>","icon":10476,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[34],"key":""},{"id":"146","name":"Request an Update to an Existing Library","descriptionHtml":"<p>Please give us the relevant files to generate your Library Catalog and let us know the date that the updates are required.</p>","callToAction":"Request an Update to an Existing Library","introHtml":"<p>Have an existing Library Catalog and just need an update? Let us know here!</p>","icon":10472,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[34],"key":""},{"id":"39","name":"System Outage","descriptionHtml":"","callToAction":"System Outage","introHtml":"<p>Report Stage <b>system outages</b> here and we will attend to it at our earliest convenience.</p>","icon":10458,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[12],"key":""},{"id":"143","name":"System Outage","descriptionHtml":"","callToAction":"System Outage","introHtml":"<p>Report MyConfigura <b>system outages</b> here and we will attend to it at our earliest convenience.</p>","icon":10512,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[33],"key":""},{"id":"51","name":"Ask a Question (China)","descriptionHtml":"","callToAction":"Ask a Question (China)","introHtml":"","icon":10541,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"46","name":"Automatic bug report","descriptionHtml":"","callToAction":"Automatic bug report","introHtml":"<p>A bug created from CET Designer</p>","icon":10512,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"48","name":"Bug report","descriptionHtml":"","callToAction":"Bug report","introHtml":"<p>A bug report from a user</p>","icon":10518,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"49","name":"Crash","descriptionHtml":"","callToAction":"Crash","introHtml":"<p>A crash report</p>","icon":10547,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"47","name":"Email","descriptionHtml":"","callToAction":"Email","introHtml":"<p>Generic support question</p>","icon":10527,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"151","name":"External Merge Request","descriptionHtml":"<p>Please enter the following information for your Merge Request.</p>","callToAction":"External Merge Request","introHtml":"<p>Have a change you would like to make to code found in the Base repository? Submit it here!</p>","icon":10609,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10609","groups":[],"key":""},{"id":"144","name":"Support (SRT Test)","descriptionHtml":"","callToAction":"Support (SRT Test)","introHtml":"<p>Just a test.</p>","icon":10550,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"50","name":"Test","descriptionHtml":"","callToAction":"Test","introHtml":"","icon":10458,"iconUrl":"https://configura.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"CET Developer"},{"id":12,"name":"Stage"},{"id":11,"name":"Catalog Creator/Browser"},{"id":33,"name":"MyConfigura"},{"id":34,"name":"Library Development Support"}],"orderMapping":{"34":[152,148,145,146],"13":[35,33,36,34],"33":[141,142,143],"11":[43,44,45,42],"12":[39,41,40,38,37]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DEV","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ODA2ZGEzNS1iZTViLTQ5YzctOTJiMy0zOTllY2NhZDIxOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzI4MzIsIm5iZiI6MTczMjE3MTYzMn0.BihdomeTOXIIxdEnzyKK3SBAQc2BCFgJIILfJOUdmko","targetCollection":"upload-project-10035","endpointUrl":"https://api.media.atlassian.com","clientId":"8806da35-be5b-49c7-92b3-399eccad2196","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}